What is Luminary Medical Concierge - Gold Coast?

Luminary Medical Concierge – Gold Coast (LMCGC) provides discreet, high-quality medical care to eminent visitors on the Gold Coast, Queensland.  Our doctors offer private consultations that prioritise confidentiality, convenience, and continuity of care. 

Our clients include high-profile individuals, executives, and discerning international visitors who value privacy, professionalism, and personalised medical care in a secure and confidential environment with discretion being paramount at all times. 

Where do consultations take place?

Your consultation can take place via secure telehealth (phone or video) or in person at your accommodation, workplace, or location chosen by you.  We also partner with selected private clinics for clients requiring specific procedures or investigations.

What services can you provide?

Our doctors provide comprehensive general medical care with experience across a broad range of clinical areas, including:

• General medicine and chronic disease management

• Women’s and men’s health

• Mental health care and wellbeing support

• Sexual health and preventive medicine

• Travel medicine and short-term health optimisation for visiting professionals

All consultations are conducted with the highest level of discretion and confidentiality.  When appropriate, care can be coordinated with your regular treating doctor to ensure seamless continuity between your home and visiting medical teams.  All Luminary Medical Concierge doctors are fully registered practitioners in Australia, with extensive experience providing high-quality, private care to both local and international clients.

Please note that LMCGC is not an emergency service. If you are experiencing a medical emergency, you should attend the nearest hospital emergency department or call 000 for ambulance assistance.

Can you arrange blood tests, imaging, or specialist referrals?

Yes.  We can coordinate private pathology collection, imaging, and specialist referrals as required.  For overseas visitors, we ensure results and reports are securely shared with your home physician if you wish.  A pseudonym can be used for pathology and imaging requests if required.

What are your consultation fees?

Our fees reflect the highly personalised, confidential and time-flexible nature of our service.  All consultations are provided by Australian-registered medical practitioners and are billed in Australian dollars (AUD).  Appointments begin promptly and are unhurried, allowing time for thorough discussion, assessment, and continuity of care. 

Telehealth Consultations

• Business Hours: $300 Phone or video consultation, typically plan for up to 30 minutes for the appointment (Monday – Friday, 9:00am – 5:00pm).

• After Hours: $500 Phone or video consultation, typically plan for up to 30 minutes for the appointment (after hours, weekends, or public holidays).

Face-to-Face Consultations – Gold Coast

• Business Hours: $600 Private in-person consultation at your Gold Coast location, typically plan for up to 30 minutes for the appointment (Monday – Friday, 9:00am – 5:00pm).

• After Hours: $1000 Private in-person consultation at your Gold Coast location, typically plan for up to 30 minutes for the appointment (after hours, weekends, or public holidays).

Private Pathology Collection

• Business Hours: $200 + Pathology Fees* Sample collection from your Gold Coast location (Monday – Friday, 9:00am – 5:00pm).

• After Hours: $500 + Pathology Fees* Sample collection from your Gold Coast location (after hours, weekends, or public holidays).

  *Pathology testing is billed separately by the laboratory.

How do I book an appointment?

Luminary Medical Concierge operates by private referral only.  New clients are accepted exclusively via recommendation from existing clients and trusted colleagues.  To book you can utilise the booking page lmcgc.setmore.com. Alternatively if you need a specific time you can email luminary@lmcgc.com.au or text 0480 808 702 with your requirements.

If this is your first appointment please use the link below to fill in your details for the appointment  https://lmcgc.com.au/details

Do you bulk bill, provide Medicare rebates or accept insurance?

LMCGC services are privately offered and are not eligible for Medicare rebates.  Payment is required at the time of booking.  Payment is made via the Setmore booking website using Stripe at time of booking, or invoiced from Stripe.

For international visitors, receipt invoices can be provided for reimbursement by your travel or health insurance provider, if applicable.  Please let us know if you need a specific receipt invoice provided.

Can I use Luminary Medical Concierge - Gold Coast if I am currently overseas?

No.  Only clients currently located in Australia at the time of their consultation are able to access our services.  This is due to medical registration and indemnity insurance requirements.

Can I use Luminary Medical Concierge - Gold Coast if I'm am visiting Australia from overseas?

Yes. You can use our services as long as you are in Australia at the time of your consultation.

How do Prescriptions and Electronic Prescriptions work?

If you are only in Australia for a short period of time then paper prescripts are often the most efficient option and can be provided in person or sent to the pharmacy of your choice. 

Alternatively a national system for electronic prescriptions are now available in Australia, which is a convenient and easy system with scripts sent to you via text message or email.  To be able to access electronic scripts you need to have an Australian government issued Individual Healthcare Identifier (IHI) number.  If you have a Medicare card (of any colour) your IHI number is linked to the card.  By providing your Medicare card number we will be able to link the numbers using our clinical records software instantly.

You are able to apply for an IHI even if you do not qualify for Medicare and are visiting Australia temporarily.  If you’re concerned about using your real name, you can use a different name or pseudonym to register for an IHI.  Information on how to apply is below;

https://www.servicesaustralia.gov.au/how-to-get-individual-healthcare-identifier

Electronic prescriptions are generated by the doctor using your IHI and instantly uploaded to the national eRx Script Exchange.  The system provides you with a token either via email or SMS to take into the pharmacy of your choice, or you can email the token to a pharmacy postage service.   The pharmacy will enter this encrypted token into their dispensing software to obtain your prescription for dispensing.

If you are wanting LMCGC to organise delivery of medications we can arrange delivery of either paper or electronic scripts to local pharmacies as needed.

Are Electronic Prescriptions secure?

Only LMCGC doctors and the pharmacist can see your information.  Nobody else, including the government, or any other third party can see your information.  All patient and script information is locked with three levels of encryption before it leaves the doctor’s computer and can only be opened when it arrives at the pharmacy using an authorised Prescription Dispensing System.

Can my medication be delivered?

Yes, we have partnered with selected pharmacies for clients to enable delivery of medications, this is billed separately by the pharmacy, and costs vary depending on the medication.  Alternatively scripts can be sent to a pharmacy of your choosing. 

Do you prescribe restricted medications or medications of addiction?

Yes, but this must be done in consultation with your regular treating physician.  If you require scripts for restricted medications while visiting Australia, this can be provided only after an LMCGC doctor has spoken directly with your usual doctor and received appropriate documentation.

We are committed to safe prescribing and to ensuring that there is only one treating doctor responsible for having visibility of and managing restricted medications at any time, which would be your usual home physician.  However we do understand the difficulty in accessing usual medications while visiting from overseas.

Restricted medications include opioids, benzodiazepines, stimulants, and other controlled substances.  Examples include:

• Opioid pain medications such as oxycodone (Endone, OxyContin, Percocet), morphine (MS Contin, Kapanol), hydromorphone (Dilaudid), buprenorphine (Suboxone, Subutex), tramadol (Tramal, Ultram).

• Benzodiazepines such as diazepam (Valium), lorazepam (Ativan), alprazolam (Xanax), clonazepam (Klonopin), temazepam (Restoril, Normison).

• Stimulant medications for ADHD such as dexamfetamine (Dexedrine), lisdexamfetamine (Vyvanse, Elvanse), and methylphenidate (Ritalin, Concerta).

• Other sedative or dependency-risk medications, including zopiclone (Imovane, Zimovane) and zolpidem (Stilnox, Ambien).

Are refunds available?

​Full refunds are available for appointments that are cancelled at least 48 hours before the appointment time.   To cancel an appointment utilise the links in the booking email or by emailing luminary@lmcgc.com.au   If you have cancelled your appointment and have not received your refund within 14 days, please get in contact.

Confidentiality is important to me.  Is the doctor able to sign a Confidentiality Agreement (CA) or Non Disclosure Agreement (NDA)?

At Luminary Medical Concierge, confidentiality and discretion are of the utmost importance and we go to great lengths to ensure client privacy. 

In Australia all doctors have a duty of confidentiality which means they must protect a patient's personal health information.  Doctors have a legal and ethical obligation to keep your information private.  It will not be shared without your consent, except in specific circumstances such as when there is a serious risk to you or another person, or where required by law.

If it is clinically necessary to share your medical information with other health professionals, your consent will always be sought and you will be involved in the process.

Luminary Medical Concierge doctors are happy to sign non-disclosure agreements (NDAs) or Confidentiality Agreements (CAs) if required, but they must still comply with legal, ethical, and medical documentation standards. This ensures your care remains both private and clinically accountable.

We are committed to data privacy and security, with the highest level of protection in place for your electronic health records. Booking information is managed securely through Setmore Health, and our clinical records software meets ISO 27001, ISO 27017, ISO 9001, and complies with the Australian Privacy Act, GDPR (EU), and HIPAA (US) standards, with end-to-end encryption.